Join us for a moderated discussion with 2021 RPI Best Practice winners University Hospitals and USAA. University Hospitals is a nationally ranked healthcare system who has created a culture of appreciation and recognition for its 28,000 employees. UH was honored for best practices in Recognition Training as well as Program Change & Flexibility. USAA with 38,000 employees is among the leading providers of insurance, investing and banking solutions to members of the U.S. military and veterans who have honorably served and their families. USAA was honored for best practices in Recognition Strategy as well as Program Change & Flexibility.