Dee Hansford, CRP
Dee Hansford Consulting
In 1991, Dee was promoted to manager of Walt Disney World's Cast Communications and in 1995, was named manager of the newly-formed Cast Recognition department; so she understands the leader's perspective. As an internal coach/consultant/trainer and facilitator, she led the design and implementation of Walt Disney World's first global recognition program, Partners in Excellence. The task involved coaching over 6,000 leaders in recognition/communication skills. Participation in the program increased 76% in one year while cast satisfaction ratings of local day-to-day recognition increased 15%.
Shortly after forming Dee Hansford Consulting in 1997, Dee was hired to help California Public Employees Retirement System (CalPERS) create a recognition-based culture to support their strategic business objectives. CalPERS' employee and customer satisfaction scores have risen dramatically, productivity and team work have been enhanced and CalPERS is considered a "destination" employer, receiving the Recognition Professionals International’s “Best Program Award for 2002. California State Teachers’ Retirement System (CalSTRS) employed Dee as a consultant to design their recognition infrastructure which received the RPI “Best Overall Program” Award in 2012. Dee is a founding RPI Board Member, Certified Recognition Professional (CRP) facilitator and co-chair of the Learning Action Team.
