Total Credits: 1 Contact Hours
Tags: Webinar
Join Dee Hansford to learn why music is a time-honored mnemonic device that has helped "sell" everything from cereal to sea cruises. You can harness its power for your purposes and have the whole world singing the praises of your program. It's worked at Disney and RPI award-winning organizations!
In 1991, Dee was promoted to manager of Walt Disney World's Cast Communications and in 1995, was named manager of the newly-formed Cast Recognition department; so she understands the leader's perspective. As an internal coach/consultant/trainer and facilitator, she led the design and implementation of Walt Disney World's first global recognition program, Partners in Excellence. The task involved coaching over 6,000 leaders in recognition/communication skills. Participation in the program increased 76% in one year while cast satisfaction ratings of local day-to-day recognition increased 15%.
Shortly after forming Dee Hansford Consulting in 1997, Dee was hired to help California Public Employees Retirement System (CalPERS) create a recognition-based culture to support their strategic business objectives. CalPERS' employee and customer satisfaction scores have risen dramatically, productivity and team work have been enhanced and CalPERS is considered a "destination" employer, receiving the Recognition Professionals International’s “Best Program Award for 2002. California State Teachers’ Retirement System (CalSTRS) employed Dee as a consultant to design their recognition infrastructure which received the RPI “Best Overall Program” Award in 2012. Dee is a founding RPI Board Member, Certified Recognition Professional (CRP) facilitator and co-chair of the Learning Action Team.
