Total Credits: 1 Contact Hours
Scotiabank launched a company-wide effort to focus on personal customer sercie at a time when other banks were trending towards self-service. The results of a well planned recognition program has resulted in a steadily increasing profit margin.
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RPI-Best-Practice-Standards-Best-in-Class-Recognition-Strategy-Communication-Plan-Program-Change-and-Flexibility-Scotiabank | 440.32 KB | 0 |